In an effort to better serve customer and market to a wider audience, Envelop Group has consolidated its Validated Custom Solutions (VCS) Parts Sales & Logistics operations in the Indianapolis, Ind. office under sales engineer, Isaac Iaquinta.
VCS forges strategic regional partnerships across the Midwest and Southern States with the most advanced HVAC manufacturers on the market. The division provides a full range of HVAC services across design, installation and maintenance.
The move will be a gradual transition as the team works to bring both Florida and Ohio under the new Indy service umbrella.
The new team and process will include one single point of contact in Iaquinta – and centralized communication. Customers can email directly at firstname.lastname@example.org or contact via phone at (317) 954-0100.
While Iaquinta’s team will continue to field and solve client service issues, they will also be working to proactively market to customers’ evolving needs.
Iaquinta notes, “We’ve collected a great deal of useful data on our customers’ purchasing cycle, trends and more. We are working to harness the power of this information so we can stay ahead of customer needs, providing incentives for them to purchase where and when they need them.”
According to Envelop Group president, Travis Ihnen, “It’s exciting and gratifying to see Envelop Group evolve to better serve new and existing clients. Our focus on a superior customer experience will only be enhanced by the work of Isaac and his VCS Parts team.”